FAQ
Frequently Asked Questions
Helpful answers about products, orders, payments, shipping, and customer support.
Who operates Qorevna?
Qorevna is operated by Shanghai Aiyaqi Culture Technology Co., Ltd..
What does Qorevna sell?
We offer kitchen utensils and cooking-support tools including spatulas, ladles, tongs, steaming accessories, and other practical cooking products.
What currency are prices shown in?
Unless otherwise stated on the storefront, prices are displayed in U.S. dollars (USD).
Can I ask a question before placing an order?
Yes. You are welcome to contact us before ordering if you need more information about a product or store policy.
How do I contact customer support?
You can reach us by email at service@qorevna.com or by phone at +86 162 9064 2718 during service hours.
What are your customer service hours?
Our standard customer service hours are 8:00 AM - 8:00 PM.
Do you provide order support?
Yes. We can assist with order-related questions such as order updates, delivery concerns, and general after-sales support.
Can I request help with returns or refunds?
Yes. If you need help with a return or refund matter, please contact customer support and we will guide you based on the applicable store policy.